Using StemCounter During A Consultation

Ryan ONeil | | 0 Comments

We've learned that brides really will book on the spot when you use StemCounter in a consultation. This is fantastic news! However, there are a few things you should consider before choosing to show the power of StemCounter to a potential client.

1. Ensure your information is up-to-date before using StemCounter in a consultation
Something that could take time is adding prices to all of your flowers, hardgoods, and fees that are unique to your business. Some florists add this information as they go instead of inputing the data as soon as they start using StemCounter. If you prefer to do this, it's better to get a few weddings under your belt before you start to ensure all flowers, items, and fees are added. So before you try to impress a potential client with your ability to produce a proposal on-the-spot, make sure you've done the right prep work.

2. Update Stemcounter as you go through the consultation
Instead of waiting until the very end, take a moment after discussing each piece to add the information into Stemcounter. Just tell the bride that you will be taking notes in a software. It's best to have your computer situation so the bride isn't constantly looking at your screen. It's even better if you have two team members where one is leading and talking concepts and the other is doing the actual stem entry. If you don't stem count for your initial proposal, you can simply have each arrangement created and use the "override price" tool to set whatever price you'd like. However, we've had stem counting so quick and painless, you won't have to resort to that much anymore.

3. Make sure you have a strong internet connection
This may seem like a simple thing, but it's something that some people may take for granted--StemCounter is a web-based application. Whether you're doing a consultation in your office or a coffee shop, you need to make sure your internet connection is good. Nothing would be worse than a connection failing just as you hit "save," causing you to restart all of your hard work. While a potential client would likely understand that it is a situation beyond your control, you should do everything in your power to make sure that doesn't happen. That means that if you're meeting a potential client in a coffee shop, avoid scheduling the meeting during the rush hour when everyone is trying to use the internet and there's a weaker connection.

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Filed under: Stemcounter.com, Large Shop Lauren, Efficiency, Studio Shelly, Manager Mary